About Us

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To access Chatelaine’s Customer Care, simply click here and enter your e-mail address or your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits.

The Online Customer Care Service allows you to:

• Check the status of your subscription
• Pay any outstanding balances
• Renew your subscription
• Change your mailing address or your e-mail address
• Tell us that you’ve missed an issue
• Ask any other customer service-related question you might have

When entering your subscriber account number, be sure to enter all TEN digits, including all zeros. If you are entering your Chatelaine account number incorrectly or if your e-mail address is not recorded on your account, you will be asked to enter your mailing address. Please note, for security reasons, we require an exact match to your mailing label. If you are still unable to obtain access, send us an e-mail with your full name, mailing address, e-mail address and tell us your question or request. We will get back to you within two business days.

After we receive your subscription order, your first issue should arrive in approximately 4 to 6 weeks. If you’ve waited 6 or more weeks without receiving an issue, please inform us via e-mail, telephone (416)764-1888 or 1(800)268-6812 or fax (416)764-2891 or 1(888)315-7747 and we will investigate it for you. Please note the toll free numbers are only accessible from Canada and United States.

To process your payment online, visit our Customer Care site. To enter this secure site, you will need to enter your e-mail address and your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits. Next, click on “To pay for your subscription, click here” and provide us with your credit card information. If you do not see an option to pay, that means you do not have an outstanding balance.

To renew your subscription, visit our online Customer Care site. To enter this secure site, you will need to enter your e-mail address and your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits. If you are unable to renew your subscription in Customer Care, it is probably because your subscription isn’t close to expiring. If you would still like to take advantage of our great online offer, contact us via e-mail, telephone (416)764-1888 or 1(800)268-6812 or fax (416)764-2891 or 1(888)315-7747.

To update your mailing address, visit our Customer Care site. To access your account, you will need to enter your e-mail address and your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits. Next, click on “My address has changed”, make the necessary changes and click on the Submit button. You may also telephone (416)764-1888 or 1(800)268-6812 or fax (416)764-2891 or 1(888)315-7747 us with your old and new mailing addresses and the effective date. Please note the toll free numbers are only accessible from Canada and United States.

We print our magazine mailing labels in advance, therefore, it may take a few weeks for the change to be effective. To update an address for a future date, click here to send us an e-mail.

To update your e-mail address, visit our Customer Care site.

To access your account, you need to enter your old e-mail address or your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits. Next, click on “My e-mail address has changed”, make the necessary changes and click on the Submit button.

To temporarily stop your delivery service, click here to send us an e-mail.

Note: We print our magazine mailing labels in advance, therefore, it may take a few weeks for this transaction to take effect. Of course, your subscription expiry date will be automatically extended to compensate for the issues that are not mailed.

If you didn’t receive a certain issue, click here to send us an e-mail.

If the issue is still available, we will mail you a replacement copy immediately; however, if we have run out of this issue, we will extend your subscription expiry date. We will follow up with you via e-mail to let you know what action we have taken.

If you have received a damaged issue, click here to send us an e-mail.

To compensate for the inconvenience, we will extend your subscription and, if the issue is still available, mail you a replacement copy immediately. We will follow up with you via e-mail to let you know what action we have taken.

To request scent-free issues, click here to send us an e-mail.

Note: We print our magazine mailing labels in advance, therefore it may take a few weeks for this transaction to take effect. In the interim, you may pass your copy to a friend and contact us via e-mail to receive a replacement scent-free issue.

If you have received duplicate issues, check the account numbers on your magazine mailing labels. If the numbers are identical, this is likely a one-time printing error. If the account numbers are different, please let us know here.

Note: As we print our magazine mailing labels in advance, you may continue to receive 1 or 2 more duplicate issues, but this will cease shortly. Of course, your subscription will be automatically extended to compensate for the issues that were mailed in duplicate copies.

To purchase single copies of any of our titles please call:1-866-301-4414 (Canada and U.S.A. only) in Toronto 1(905) 946-1826. Hours of operation are Monday-Friday, 9:00 AM to 7:00 PM ET.

On your magazine mailing label, the subscription expiry date is indicated on the top right-hand corner. If your account is paid in full, this date indicates the last issue that you are entitled to receive.

The expiration date on your mailing label does not necessarily reflect a paid subscription expiry date. Once a renewal order is received, the expiry date is automatically extended to reflect the transaction regardless of payment. To get an accurate status of your account, simply click here and enter your e-mail address and your 10-digit account number as it appears on your magazine mailing label, starting with 00 followed by 8 digits. Next, click on What’s My Account Status?

We mail a few additional issues to our subscribers just in case they are late in renewing. If a renewal order is not received shortly after the subscription expiry date the bonus copies will cease automatically. However, if a renewal order is received, service will continue without interruption. If you do not intend to renew your subscription and you wish to terminate your service immediately, click here to send us an e-mail.

We start mailing our renewal notices approximately 6 months prior to the subscription expiry date. If you wish to stop receiving the notices until closer to your subscription expiry date, click here to send us an e-mail. If you would like to cease all renewal notices, please click here to find out more about our Signature Service Program.

Sometimes our e-mail replies to you are returned to us as “Undeliverable”. Usually, the reason for this is that your return e-mail address is entered incorrectly. If you haven’t heard from us within one week, please e-mail us again and include a telephone number. You can also contact us by telephone at (416)764-1888 or 1(800)268-6812 or by fax (416)764-2891 or 1(888)315-7747. Please note the toll free numbers are only accessible from Canada and United States.

Online Customer Care is the fastest and easiest way to access your personal account and ask subscription questions at your convenience 24 hours a day, 7 days a week.

Telephone: (416)764-1888 or 1(800)268-6812 (Toll free valid only from Canada and U.S.A.)

Fax: (416)764-2891 or 1(888)315-7747

Mail: Chatelaine Subscriber Services, Box 843, Markham, ON L3P 8J9

E-mail: service@Chatelaine.com

Please email your story ideas to letters@Chatelaine.com.

Because of our lead time, we must receive notices at least four months in advance of events or product releases. Due to the high volume of press packages, we are unable to respond to follow-up calls. But we appreciate you keeping us up-to-date and we will be in touch if we’re able to use the information in the magazine.

Mailing Address: Chatelaine, 15 Benton Rd., Toronto, ON M6M 3G2

All models for Chatelaine magazine are booked through reputable modeling agencies and offices. Without exception, no individual employee, photographer, or agent will ever cold-call potential models directly on behalf of Chatelaine — whether by telephone, e-mail, Facebook, Twitter, Tumblr or anywhere online. Chatelaine representatives will never contact you to request personal information related to working at Chatelaine.

If you’ve tried one of our triple-tested recipes and something went wrong, please contact our team who can assist you.

Please contact us here.