Even if you own a reliable vehicle, there are times when your trusty set of wheels won't get you where you want to go, namely when you're flying to another city. That's when a rental car can be your ticket to motoring freedom. But sometimes, convenience comes with a load of fine-print baggage that can put a dent in your budget.
When you get your vehicle, make sure a rental agency staffer does a quick walkaround with you. Note any existing dings, dents, chips or scratches so you don't get billed for them. Before driving away, familiarize yourself with the controls for the wipers, seat settings, heating and air conditioning and side mirrors. If the licence plate holder has the rental firm's name on it, ask to have it removed. It makes tourists a more obvious target for thieves.
Be clear where you're going before you leave the lot, so you don't get lost en route.
When it comes time to return the vehicle, it's best to avoid those handy after-hours drop-off boxes. If the vehicle is damaged after you park it, you'll be hit with a bill and have little leverage to dispute it. Instead, insist that a staffer do a walkaround with you again to verify that there is no fresh damage. You might also want to point out the gas tank, which you wisely topped up to avoid being hosed with a steep refuelling surcharge. After the car is returned, keep all paperwork for six months in case any extra charges show up on your credit card. It's worth the effort. Shopping around carefully and keeping a paper trail will ensure a relaxing holiday that won't be foiled by the fine-print police.Maryanna Lewyckyj is consumer advocate for the Toronto Sun. She conducts car care seminars for women through her company, Autophobics Anonymous.
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