Top department stores
| Why they're tops | If only... |
True Value | "The staff showed a true concern for the customer's needs." | "it had more locations." |
The Bay | "It merchandised really well and displays were especially appealing." | "it was easier to find staff." |
Sears | "The focus was on simple navigation with aisles wide enough for a baby stroller." | "the checkout experience wasn't so confusing." |
Top hardware stores
| Why they're tops | If only... |
Glidden Paints | "Its employees really wanted to help." | "it had more staff." |
Color Your World | "The clerks' paint expertise gave you confidence." | "the display paint- brushes and floor weren't so dusty and dirty." |
Castle Building Centres | "Individual attention made you feel as if you were talking to a hired contractor." | "it had displays showcasing home-decorating ideas." |
Top specialty shops
| Why they're tops | If only... |
Claire's | "The glam jewelry, playful decor and congenial staff made this one great place to shop." | "the staff let customers try on more jewelry." |
The Body Shop | "Clerks came up with lots of helpful suggestions based on our specific needs." | "the store wasn't so aromatic." |
Peoples Jewellers | "The staff really seemed to encourage special requests." | "the staff knew that great service doesn't make up for lack of selection." |
Top health food and drug stores
| Why they're tops | If only... |
GNC | "The staff was clearly well trained and knowledgeable—a must in this field." | "the shelves weren't so high and out of reach." |
Nutrition House | "The clerk could provide a product for every request I made." | "the products were self-explanatory." |
The Medicine Shoppe | "Attentive staff made you feel as if you were getting personalized service." | "it wasn't so difficult to get to these places. Many aren't in malls, but in medical centres." |
Top womenswear stores
| Why they're tops | If only... |
Smart Set | "The staff were genuinely happy to help you and made great suggestions." | "the merchandise in the store was better organized." |
Northern Traditions | "No-attitude staff, soft music and good lighting made for a very inviting ambience." | "the casual business clothes were made with a more durable material than cotton." |
Roots | "Tell the clerk your budget and he or she will find something you can afford." | "it had more variety in its shoes and handbags." |
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